Belgian newspaper Derniere Heure has accused Uber, the journey hailing app, of accelerating the costs for customers if they’ve low cellphone battery.
The app has been charging totally different fares for various customers primarily based on how excessive or low their cellphone batteries are.
Investigation in Belgium
Upon investigation, the paper discovered discrepancies for related journeys.
Dernière Heure conducted a take a look at utilizing two smartphones, one with 84% battery and the opposite with 12%, to request a journey from their workplace in Brussels to Tour & Taxis within the centre.
The consequence confirmed a major worth distinction, with the cellphone at 12% battery being charged €17.56 and the cellphone at 84% battery being charged €16.6 for a similar service.
Uber has rejected such findings and a spokesperson mentioned,
“Uber doesn’t bear in mind the cellphone’s battery degree to calculate the worth of a visit.
The dynamic pricing utilized to journeys booked through Uber is decided by the prevailing demand for rides and the provision of drivers who can reply to it.
Throughout peak hours, when there are lots of journey requests and few obtainable drivers in a sure geographical space, this may increasingly affect the worth of the journey.”
Difficulty of worth discrepancy
The Brussels Occasions fired again, saying “Uber’s rationalization doesn’t make clear why two customers requesting the identical journey on the similar time would pay totally different fares.
In any case, the worth discrepancy could encourage customers to check affords on their respective telephones when reserving rides collectively.”
Not the primary time for Uber
This isn’t the primary time Uber has been accused of charging totally different fares primarily based on the person’s cellphone battery life.
On Could 25, 2016 Forbes put out an article titled ‘Uber: Customers usually tend to pay surge pricing if their cellphone battery is low”.
The identical yr Uber’s former head of financial analysis, Keith Chen, mentioned in an interview with NPR that the corporate had discovered that individuals with decrease battery ranges have been extra willing to pay for surge pricing.
He denied the corporate was particularly elevating costs on these customers.
However there’s nonetheless skepticism as to why the corporate was monitoring battery life within the first place.
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